Severely affected by economic recession, UK market contracting
Revenue, profitability & performance analysis across key trade
segments, market segment priority model.
Revised core marketing strategy and expanded market share
without increasing marketing expenditure
Service delivery following change in circumstances & economic climate
Post Investment Improvement Plan that included re-organisation of Departments
Customer experience improved with enhanced decision making, cost
reduction and improved margin
Deliver proven service capability and affordability combined with innovative solution
Enhanced accessibility and transformational change providing fit for 21st Century facilities
25 year contract and £60m whole life value.
Re-tendering for existing contract
in current competitive economic climate
Re-priced existing services and wider scope of services