Case Studies

 Challenge
Severely affected by economic recession, UK market contracting
by half.

Solution
Revenue, profitability & performance analysis across key trade
segments, market segment priority model.

Revised core marketing strategy and expanded market share
without increasing marketing expenditure

 Challenge
Service delivery following change in circumstances & economic climate

Solution
Post Investment Improvement Plan that included re-organisation of Departments

Customer experience improved with enhanced decision making, cost
reduction and improved margin
 Challenge
Deliver proven service capability and affordability combined with innovative solution

Solution
Enhanced accessibility and transformational change providing fit for 21st Century facilities

25 year contract and £60m whole life value.
 Challenge
Re-tendering for existing contract
in current competitive economic climate

Solution
Re-priced existing services and wider scope of services

Contract Won